Kano, Dec. 9, 2022 – The Nigerian Deposit Insurance Corporation (NDIC) successfully resolved 248 complaints and recovered over N8.3 billion to bank customers between January and November this year.
Mr Bello Hassan, its Managing Director, said this at the NDIC Day at the Kano International Trade Fair in Kano on Thursday.
He said that the highest of 190 complaints bordered on unauthorised withdrawals, 33 complaints were on POS issues, while 25 complaints bordered on banks fees, charges and frauds.
He said the cases were reported to NDIC through its toll-free help desk lines; help desk e-mails, complaint desk in the Claims Resolution Department and zonal offices, among others.
He said that the corporation would encourage other customers to continue to avail themselves of the opportunities being provided by the complaints channels toward resolving issues with the insured institutions.
“We all like to call on depositors of banks-in liquidation to continue to utilize the same platforms to file their claims to the corporation for reimbursement,” he said.
Hassan said that the bank had always demonstrated strong and unwavering commitment to depositor-protection mandate through deposit guarantee, banking supervision in collaboration with the Central bank of Nigeria.
He commended the Kano Chamber of Commerce and Industry (KACCIMA) for the choice of the trade fair’s theme: “Unlocking AFCTA for Nigerian Economic Growth and Development”.
He said that the theme resonated with the mandate, vision and mission of NDIC which centered on protecting depositors and contributing to stability of the financial system.
“It is no gain saying the fact that a safe, sound and stable financial system is a pivot on which the wheel of economic growth and development revolves.
“The NDIC, in collaboration with other safety-net players will therefore, continue to be resolutely committed to keeping the financial system safe and sound, not only to booster confidence, but to strongthen its role of financial support to AFCTA,” he said. (GBN)
