Abuja, Feb. 6, 2024 – The Nigerian Communications Commission (NCC) says telecom consumers are at the heart of its services.
Dr Aminu Maida, its Chief Executive, said this in Abuja while briefing some media executives.
He said that his vision had been to put smiles on the faces of telecoms consumers by improving the quality of services being offered to them by service providers as well as increase investments and allied services in Nigeria.
“We need to put smiles on the faces of consumers with quality services. We want to get to the point where our services will be very reliable and serve the needs of consumers.
“To be able to reach that point, there must be transparency and accountability around billing systems and tariffs.
“That is why we are working hard to simplify the tariffs and billings knowing that telecoms services have become very critical to our lives and we must make it work well and serve Nigerians.”
Maida said the NCC was ready to work with other stakeholders to make things better and bring in more investments and revenue for Nigeria.
“We recognize the fact that if we do not work hard and put smiles on the faces of our consumers, the industry cannot make the required progress.
“We have a responsibility as a regulator to make the telecoms industry more resilient and contribute more to Nigeria’s Gross Domestic Product.
“While we do not need new regulations to run the industry, I will however be more dynamic and agile in my approach to dealing with issues to meet the needs of Nigerians and key players in the industry.
On the increasing spate of insecurity in the country, the NCC boss said: “We have been working with the security agencies including the National Identity Management Commission to enable them to face and tackle these challenges.
“Be rest assured that we work closely with the security agencies to achieve the successes that they need.
He said the current situation in Nigeria where many subscribers own more than one sim due largely to inefficient services by operators was unacceptable. (GBN)
