Abuja, Nov. 19, 2024 – The Nigerian Communication Commission (NCC) is to introduce Major Incident Reporting Guidelines to guide telecom operators in reporting major incidents on their networks to consumers.
Dr. Aminu Maida, the NCC Chief Executive and Executive Chairman, said this in Abuja at the 93rd Consumer Parliament of the NCC.
He said the guidelines would require operators to inform consumers of major incidents impacting on their networks, while these reports would also be accessible on the NCC website.
Maida also said the commission would soon introduce coverage maps detailing operators’ network strength across the country.
These maps will indicate coverage gaps, service quality, and signal strength of each operator to guide prospective consumers to make more informed choices when selecting an operator.
Maida said these were indications of the Commission’s commitment enthroning transparency and accountability in the sector
He said the primary goal of the NCC was to create a truly consumer-centric telecom industry where consumers would feel valued, informed, empowered, and satisfied with the services they receive.
The NCC boss described the NCC consumer parliament as a platform for open and honest dialogue, a space where consumers could speak and be heard.
“Our conversations here will be integral to ensuring that our consumers receive optimal Quality of Experience from the industry.
“With sustained commitment, we can build an ecosystem where every Nigerian enjoys the benefits of world-class telecommunications services.”
Maida said the NCC was aware of the effect of current macroeconomic challenges which had been impacting on the ability of operators to make the necessary investments in the sector.
He said the Commission was actively working with other arms of government and stakeholders to address these issues and ensure the industry’s sustainability. (GBN)
