Abuja, June 3, 2025 – The Nigerian Communications Commission (NCC) has directed banks to stop deducting USSD charges from customers’ accounts.
The NCC said, rather these charges should be deducted directly from customer’s mobile airtime balance in accordance with its End-User Billing (EUB) model.
Some of the affected banks have sent out notices to their customers informing them of the new development.
One of this notice reads: “In line with the directive of the Nigerian Communications Commission (NCC), please be informed that effective June 3, 2025, charges for USSD banking services will no longer be deducted from your bank account.
“Going forward, these charges will be deducted directly from your mobile airtime balance in accordance with the NCC’s End-User Billing (EUB) model.
“Under this new billing structure, each USSD session will attract a charge of ₦6.98 per 120 seconds, which will be billed by your mobile network operator. You will receive a consent prompt at the start of each session, and airtime will only be deducted upon your confirmation and availability of the bank to fulfil this service.
“If you do not wish to continue using USSD banking under this new model, you may choose to discontinue use of the USSD channel. Alternative digital banking options, such as our mobile app and internet banking platform, remain available for your convenience.
“We remain committed to delivering secure, accessible, and customer-friendly banking services.”
