Abuja, Dec. 4, 2024 – The Central Bank of Nigeria has released a directory through which customers can lodge complaints of cash shortages in banks.
The directory gave contact details and email addresses of CBN branches nationwide for customers to report.
The CBN released the directory in a circular titled: ‘Cash Availability Over the Counter in Deposit Money Banks (DMBs) and Automated Teller Machines (ATMs)”, dated Nov. 29, 2024,
The circular, effective from December 1, 2024, was jointly signed by the CBN’s acting Director of Currency Operations, Solaja Olayemi, and its acting Director of Branch Operations, Isa-Olatinwo Aisha.
The circular reads: “Please refer to the various engagements and interventions from the Central Bank of Nigeria (CBN) on the above subject aimed at addressing efficient and optimal currency circulation in the economy.
“As part of these ongoing efforts, we would like to draw your attention to the following directives and guidelines:
“Deposit Money Banks (DMBs): DMBs are directed to ensure efficient cash disbursement to customers Over-the-Counter (OTC) and through ATMs as the CBN will intensify its oversight roles to enforce this directive and ensure compliance.
“General Public Reporting: Members of the public who are unable to obtain cash Over-the-Counter or through ATMs at DMBs, are encouraged to report these instances using the designated reporting channels and format provided below.”
The CBN expressed optimism that these steps would assist it in addressing issues hindering the availability of cash and further improve currency circulation.
To report cash scarcity at DMB branches and/or ATMs not dispensing cash, customers are to take the following steps:
- Provide the relevant details which include the account name/name of the DMB/amount/time and date of Incident(s) among others via the following dedicated channels:
- Phone call: Make phone calls to the designated phone number(s) of the CBN branch in the state where the incident(s) occurred. Or,
- Email: Members of the public are enjoined to send an email of the incident to the designated email address for the state in which the incident(s) occurred.
